Terms of Service

Effective date: November 10, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, products, and services offered by Pipeline Social Media Solution LLC, doing business as Pipeline Social Media (“Pipeline,” “we,” “us,” or “our”), including our website at https://www.pipelinesocialmedia.com and the Pipeline Reporting application (Meta App ID 1598647778108259) (together, the “Services”).

By using the Services, entering into an engagement with us, or authorizing us to access your social media accounts, you agree to these Terms. If you are using the Services on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.

1. Who we are

Pipeline Social Media is a social media management and reporting agency. We help clients plan, publish, monitor, and report on social media activity, including on Meta platforms such as Facebook Pages and Instagram professional accounts.

Contact email: info@pipelinesocialmedia.com
Mailing address: 505 Corporate Center Dr, Suite 110, Stockbridge, GA 30281

2. The Services

Depending on your agreement with us, the Services may include:

• Social media management, content support, community monitoring, and related agency work
• Performance reporting and insights
• The Pipeline Reporting app, an agency monitoring and reporting tool. Authorized Pipeline staff use it to monitor connected Facebook Pages and linked Instagram professional accounts, including Instagram Direct conversations, so we can notify our team and help you respond to customers. Production monitoring is read-and-alert focused. Pipeline staff reply to customers in Meta Business Suite or the native Instagram inbox. The app does not auto-reply to customers and does not send promotional message blasts.

Specific deliverables, timelines, and fees are set out in your client agreement, proposal, or statement of work. If those documents conflict with these Terms on a commercial point (such as fees or scope), the client agreement controls for that point.

3. Account authorization and Meta platforms

To provide the Services, you may need to grant Pipeline access to your Facebook Pages, Instagram professional accounts, and related Meta Business Manager assets. You represent that you have the right to grant that access and that you will keep necessary authorizations in place for as long as you want us to perform the work.

Our use of Meta platform data is also described in our Privacy Policy and User Data Deletion Instructions. Your use of Facebook, Instagram, and other third-party platforms remains subject to those platforms’ own terms and policies. We do not control Meta or other third-party services and are not responsible for outages, API changes, policy changes, or enforcement actions by those platforms.

4. Your responsibilities

You agree to:

• Provide accurate information and timely approvals we reasonably need to perform the Services
• Use the Services only for lawful business purposes
• Not use the Services to send spam, harassment, or content that violates law or a platform’s policies
• Not attempt to misuse, reverse engineer, or interfere with the Pipeline Reporting app or our systems
• Be responsible for the content you ask us to publish and for the customer communications you authorize

5. Intellectual property

We retain ownership of our pre-existing materials, tools, templates, software (including Pipeline Reporting), and methodologies. You retain ownership of your trademarks, account content, and materials you provide to us. You grant us a limited license to use those materials as needed to perform the Services. Unless your client agreement says otherwise, work product we create specifically for you under a paid engagement is licensed or assigned as stated in that agreement.

6. Confidentiality

Each party agrees to use the other party’s confidential business information only to perform under these Terms or your client agreement, and to protect it with reasonable care. This does not apply to information that is public, independently developed, or required to be disclosed by law.

7. Privacy and message data

Our handling of personal information, including data we receive from Meta platforms, is described in our Privacy Policy. Instagram Direct and Facebook message content and related identifiers are used only to notify Pipeline staff and to help you respond to customers, and for related reporting and operations. We do not sell this data and do not use it for unrelated advertising.

To request deletion of data obtained through Meta APIs, follow the instructions at https://www.pipelinesocialmedia.com/data-deletion/.

8. Fees and payment

Fees, billing, and payment terms are set out in your client agreement or invoice. Late or failed payment may result in suspension of Services.

9. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee specific social media results, uninterrupted access to third-party platforms, or that monitoring will capture every message or event.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIPELINE AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW.

11. Indemnification

You will indemnify and hold harmless Pipeline and its personnel from claims, damages, and reasonable legal fees arising out of your content, your misuse of the Services, your violation of these Terms or of law, or your violation of a third-party platform’s terms, except to the extent caused by our willful misconduct.

12. Term and termination

These Terms apply for as long as you use the Services or we have an engagement with you. Either party may terminate the Services as provided in your client agreement, or, if no such terms apply, upon written notice. We may suspend or terminate access if you materially breach these Terms or if a platform requires us to do so. Sections that by their nature should survive (including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law) will survive termination.

Upon termination, we will stop using access you have granted where practical, and you may remove our app and asset access in your Meta Business Manager and Facebook settings. You may also request deletion of Meta platform data as described on our User Data Deletion Instructions page.

13. Changes

We may update these Terms from time to time. We will post the updated Terms on this page and update the effective date. Continued use of the Services after the update constitutes acceptance, except where applicable law requires a different process.

14. Governing law

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law rules. Courts located in Georgia will have exclusive jurisdiction over disputes arising out of these Terms, except where applicable law gives you a right to a different forum.

15. Contact

Questions about these Terms: info@pipelinesocialmedia.com

Pipeline Social Media Solution LLC, doing business as Pipeline Social Media
505 Corporate Center Dr, Suite 110, Stockbridge, GA 30281